Lifecycle Management (MLM) from Motorola
Solutions, Inc. (NYSE: MSI) is setting a new standard for
optimizing the performance of business-critical mobile device
environments. The service is aimed at companies that want to use mobile
devices to transform their business operations.
one of the United Kingdom’s leading parcel carriers, is working with
Motorola to ensure its device portfolio supports its goal of delivering
market leading service. With a workforce of up to 16,000, Yodel delivers
around 135-million parcels per year on behalf of the UK’s top retailers,
both into stores and direct to consumers.
The company uses handheld mobile devices including Motorola Solution’s MC67,
to scan parcels, give its drivers how to become an advocare distributor delivery instructions and capture
customer signatures. Mobile technology is crucial to the delivery
process with individual parcels being scanned at various stages in order
to provide accurate tracking for Yodel’s clients and their customers.
Its alliance with Motorola gives Yodel a comprehensive managed solution
allowing full visibility of its 8,000 mobile devices and 12,000 seasonal
devices, ensuring its workforce is well equipped to provide an effective
and efficient service. Motorola’s MLM solution has allowed Yodel to cut
deliveries confirmed on paper in half compared to previous years while
reducing data latency issues by more than 50%.
The MLM solution helps ensure the successful introduction of mobile
device technologies across an enterprise by speeding rollout and
providing operational support for mobile device and application
planning. MLM also supports deployment, management, service desk,
repairs, reporting and analysis. Performance is governed by
customer-specific service-level agreements and clients will have
visibility to all operations and performance measures through the
Mobility Lifecycle Management Portal, a customizable browser-based
reporting and analysis tool.
Yodel is currently operating from more than 60 locations, delivering
more than 135-million parcels per year on behalf of more than 1,500
clients, with a focus on retail.
The MLM service builds on Motorola’s global leadership in mission- and
business-critical communications by providing agnostic lifecycle
management across Windows® Mobile, Apple® iOS and Android®-based
operating systems from a wide variety of device manufacturers.
A fully managed service, MLM improves operational capability, making
it easy to scale to meet changing business needs and reduce
operational risk through specialized service delivery and logistical
Gary Aitkenhead, services vice president, Motorola Solutions Europe &
“Motorola Solutions is extremely pleased to be working with Yodel on
delivering our Mobility Lifecycle Management service. We believe that a
combination of Motorola devices with our professional services and the
ability to monitor and configure devices with real-time visibility will
revolutionize Yodel’s operations and enable the company to consolidate
and grow its position in the UK delivery market.”
Dick Stead, executive chairman, Yodel
“The real driver behind logistics isn’t vehicles, but technology. Our
alliance with Motorola Solutions provides us with a one stop solution to
managing our estate and future proofing our business.”
Solutions Global Solutions and Services
White Paper: Build
a Mobile Device Environment for Innovation
Time to Redefine Mobile Device Management
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical
communication solutions and services for enterprise and government
customers. Through leading-edge innovation and communications
technology, it is a global leader that enables its customers to be their
best in the moments that matter. Motorola Solutions trades on the New
York Stock Exchange under the ticker “MSI.” To learn more, visit www.motorolasolutions.com.
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Yodel is the UK’s leading parcel carrier, offering the widest range of
The company handles over 135 million parcels every year.
It has approximately 1,500 clients and a relationship with 80 per cent
of the UK’s top retailers.
Yodel is headquartered in Hatfield and has over 60 locations across
the UK, including three central sorts and over 50 service centers.
Yodel offers a range of services to meet the needs of its clients and
Yodel Home and Yodel Business – two van-based networks with
service centre based drivers
Yodel Neighborhood – a neighborhood courier service offering
extended delivery hours
Yodel World – international service
CollectPlus – Yodel’s joint venture with PayPoint, which allows
consumers to collect, return or send parcels from their local
convenience store, newsagent or petrol station. The service
currently has over 260 retail clients and is available in over
5,500 locations across the UK.
YodelDirect – Yodel’s door-to-door consumer parcel service, ideal
for online marketplace sellers and SMEs
Arrow XL – Through its sister company Yodel also offers a two man
service for white goods and large items up to 120kg.
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their respective owners. ©2014 Motorola Solutions, Inc. All rights